Customer Satisfaction

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Customer Satisfaction

Customer Satisfaction

Dear interested party for KEYMARK certification! How satisfied are you with our services as KMO? How can we improve ourselves? We would like to hear your opinion. Thank you!

You are...(*)

Certification Body / Testing Laboratory / Inspection Body

Scheme Group chairman / member

National Standardization Body

KEYMARK certificate holder

Others:

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Product / Service(*)

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1. How did you learn about us?(*)

Internet

Mailing

Trade fair

Certification Body / Testing Laboratory / Inspection Body

National Standardization Body

Recommendation

Others:

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(please evaluate our services according to school grades; 1 = very good; 2 = good; 3 = satisfactory; 4 = adequate; 5 = inadequate)

2. How well did our services satisfy your requirements?(*)

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3. How well were you informed by us about the empowerment before applying for empowerment / final approval of new schemes?

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4. How satisfied were you with the support you received from us between application and empowerment / final approval of new schemes?

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5. How satisfied were you with the speed of processing your application / final approval of new schemes?

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6. How easy was it for you to reach your contact partners?

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7. How satisfied were you with the support for KEYMARK marketing and promotion?

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8. How satisfied were you with the time and quality for handling complaints?

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9. Would you recommend our empowerment/service?(*)

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10. Any other comments that you would have liked to make!

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Recommendation for new KEYMARK Schemes (product/service and/or EN Standard)

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First Name

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Last Name

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Company

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E-Mail

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Phone

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Data Protection Policy(*)

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